Return Policy

Before we ship your items, we put them through a quality assurance check to make sure you receive the highest quality products. We take pride in making sure each customer is satisfied with their Down the Ave experience.

All purchases are final, but let us know if there are any issues with your purchase!

If your product arrives damaged, we will replace it free of charge. Photos of the broken products will be required. For all replacement inquiries please email within 7 days of receiving your product. Please include your name, address, order number, and photos of the damage.

For refunds ship your order to the following address and we'll handle the rest:

Down the Ave, LLC

19916 Old Owen Rd. #1034

Monroe, WA 98272

Please include a short note with your name, order number, and reason for return.